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Rich Dibbins
    • Rich Dibbins

    • Head of Sales & Digital Strategy
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Staff surveys and the bigger picture

  • Posted

In 2012, Fieldfisher’s HR director Graham de Guise suggested that one of the biggest issues preoccupying the firm was: “How you treat people in a recession will determine how many people stay with you in an upturn.” It appears that...

Why complaints should be welcomed

  • Posted

The Legal Services Consumer Panel announced in May that nearly half (44%) of consumers are dissatisfied with the service they receive but do not complain. How can we work to lower this figure? Should firms welcome complaints at all? Well, let’s...