Law League surveys allow you to demonstrate your level of compliance in four key areas.
SRA’s Outcome Focused Regulation
The SRA requires evidence that firms are following ten mandatory principles.
Five are easily evidenced such as showing that you ‘protect your client money and assets’.
But the other five are subjective. Our in-house compliance expert, Tracey Calvert, co-wrote the SRA’s Handbook and has developed questions to elicit information regarding both performance and compliance.
By using a Law League client feedback survey your firm will be able to demonstrate evidenced outcomes for principles 2, 4, 5, 6 and 9.
Law Society’s Lexcel
Lexcel requires firms to ‘monitor client satisfaction across all areas of the practice’. (“Practice Management Standard” 7.6). Our surveys are designed to do exactly this and, additionally, to explicitly monitor areas you have committed to including:
- Communicating with clients clearly and honestly about their case
- Being upfront with clients about costs
- Keeping clients informed about how the case is proceeding
Law Society’s Conveyancing Quality Scheme
The Law Society’s CQS requires evidence of customer service. Our surveys support compliance with the procedural client care requirements in CQS.
Law Society’s Wills & Inheritance Scheme
The Law Society’s WIQS requires firms to ‘monitor client satisfaction across all areas of the practice’ (“Practice Management Standard” 4.6) and to ‘have in place a system for reviewing feedback on a regular basis and identifying necessary modifications of processes’. (“Wills and Inheritance Protocol” OB.31). Our surveys support compliance with the procedural client care requirements in WIQS.
SRA’s Diversity Data survey
All regulated law firms had to provide the SRA with their firm’s workforce diversity data on an annual basis.
All survey participants had to be guaranteed anonymity. If captured online, their data could not leave the EU. Each firm had to publish their results and also enter them into their MySRA area online.
Law League is Data Protection registered so we could guarantee each participant’s anonymity and, unlike other online survey companies such as surveymonkey, each firm’s staff data was contained within the UK.
We were able to provide every firm with the correct file format so that results could be keyed into their MySRA area. Survey results could also be dowloaded as easy-to-view graphics to enable easy publishing, ensuring that each firm was compliant.
Derwent Campbell, Senior Partner of Mogers Solicitors, was responsible for collecting and inputting his firm’s diversity data. He used Law League for the project and we were delighed when he described the procedure as “painless”.