Case Studies


Oxley & Coward

“Nobody can market your firm like your clients” – how one Yorkshire firm is able to rely on clients instructing them again and again… and how client feedback drove this.
Oxley & Coward Case Study (PDF download)

FBC Manby Bowdler

How this 35 partner firm successfully uses Law League as part of their “multi-tiered client relationship management strategy”:
FBCMB case study (PDF download)


No feedback survey, no rolling customer care programme: How one firm made feedback pivotal to their business plan in just 9 months:
Buckles case study (PDF download)


From Zero to Hero: How the Head of Marketing at a Bath-based firm convinced her commercial team of the advantages of client feedback: 
Mogers case study (PDF download)